Where are Refabz devices refurbished?

The products sold by Refabz are refurbished in France, near Lyon, in our refurbishment workshops.

What are the values of Refabz ?

Our goal: to provide access to high-quality computer equipment at a reasonable price! It all started with a simple observation: most of the computer equipment that gets thrown away is actually still in working order or can be repaired!

We do everything we can to get the most out of devices that are already in use and still have a bright future ahead of them!

To learn more about our adventure, click HERE!

What is refurbishment

refurbishment giving a used device a new lease on life. To qualify asrefurbished,refurbisheddevices must undergo a refurbishment process refurbishment our workshop, which concludes with quality control checks to ensure the quality of our products. 

See the details of the inspection points for our refurbished products HERE. 

All of these steps are carried out at our refurbishment facilities refurbishment Lyon by our specialized technicians.

Why choose refurbished

Our commitment to refurbishment an observation: most professional IT equipment was either stored away or sent for disposal prematurely. Upon closer inspection, we realized that this equipment was still fully functional and could be given a second life through our refurbishment process.

You might choose a refurbished device refurbished budget reasons; the price of a refurbished device refurbished be up to 70% lower than that of New. But there are also environmental reasons. Every refurbished purchase refurbished one New device refurbished produced unnecessarily.

What's the difference between these and used products?

A used device is resold in its original condition, without being cleaned, inspected, or repaired—and, most importantly, with an unreliable warranty (especially when sold between individuals)! In contrast, a refurbished device refurbished 100% functional and comes with a commercial warranty of at least one year! Devices refurbished Refabz undergo a comprehensive refurbishment process refurbishment being put back on the market, a process that further extends their lifespan.

Are the devices cleaned?

Every refurbished device refurbished thoroughly cleaned by our technicians before being shipped to you.

Is the former user's data completely deleted? (GDPR)

In accordance with GDPR regulations, every refurbished device refurbished thoroughly cleaned, and all of the previous user’s data is permanently deleted.

How are ranks assigned?

We classify our refurbished devices on a grading scale: A, B, and C. Our technicians base their refurbishment grade on a thorough inspection of the device.

What ranks are available?

We offer three levels of refurbishment

Grade A - Excellent condition
Grade B - Very good condition
Grade C - Fair condition

To learn all about our grades, click HERE

What payment methods are available?

The payment methods accepted on the Ma Fabrik website are:

• Credit card

• PayPal

• Klarna
• Bank transfer

Where can I have my order delivered?

At this time, we deliver exclusively to mainland France (unfortunately, excluding Corsica). 

What are our delivery times?

Standard shipping with tracking: within 4 business days.

Fast shipping with tracking: delivered within 2–3 business days, with signature required upon delivery

Our products are refurbished to order to better meet your needs. Some products, such as printers, may require additional time before they can be shipped.

Is there a problem with my product?

If you encounter any issues with your product during the warranty period, please submit a service request.

How do I submit a service request?

Log in to your account and go to the "My Orders" section. Click on your order and select the item for which you need customer service at the bottom of the page. Send us a quick message explaining the issue you're having. We'll get back to you as soon as possible to address the issue with your device. 

A few important points: 

- If your device is password-protected, be sure to give us the password (it’ll stay between us! Cross my heart!)

- Be sure to back up your device's data to an external storage device or to the cloud!

- If you're using an iPhone, MacBook, or iPad, don't forget to sign out of your iCloud account and turn off location services on your device!

How long is the warranty on refurbished products?

We offer products with a warranty ranging from 6 months (for certain replacement parts) to 12 months, with the option to extend the warranty for an additional 12 months.

This commercial warranty is in addition to the statutory warranties of conformity and against hidden defects.

Would you like to talk to our team?

If you need advice, please contact us:

- by email: [email protected]

- by phone: 04 81 09 19 39

I've changed my mind

You have 30 days to change your mind!

Log in to your account and go to the "My Orders" section. Click on your order and select the item you’d like to return. Send us a quick message in the designated area at the bottom of the page. We’ll get back to you as soon as possible to confirm your return. 

Please return your order in its original packaging to the following address :

(Don't forget to include your packing slip or, at the very least, your order number)

Refabz

14 Barthélémy Thimonnier Avenue

69300 - Caluire-et-Cuire

France

As soon as we receive the item, we inspect it, and if everything is in order, we process a full refund. 

A few important points: 

- If your device is password-protected, be sure to give us the password (it’ll stay between us! Cross my heart!)

- Be sure to back up your device's data to an external storage device or to the cloud!

- If you're using an iPhone or iPad, don't forget to sign out of your iCloud account and turn off location services on your device!

The Service France Garanti certification highlights French employers who comply with social and environmental standards. Refabz is one of the SFG-certified companies (SFG/1/104089.1). This distinctive label allows consumers to choose companies committed to France’s economic and social development.

This SFG certification recognizes our after-sales service, which is based in our workshop, our refurbishment facility, refurbishment the quality of our customer service.